Member Care Representative

Assist members and potential members with telephone and email requests; explain and cross sell products and services, respond to problems and maintain a one contact resolution environment. The representative will also ensure that all interactions with credit union members and internal team members are handled professionally, accurately, with high quality, optimal member service, integrity and profitability.

Responsibilities

• Assist members and potential members with telephone requests fostering a one call resolution environment. Assist members and potential members with online account openings. Maintain member follow up and maintenance through the CRM.
• Fulfill member requests and seek opportunities for products and services while looking for ways to deepen member relationships.

Requirements/Skills Needed

 At least 6 months experience in a call center or bank environment.

How to Apply

Please visit https://www.necu.org/careers